Booking conditions:
Reservations are confirmed only after prepayment of at least 50% of the total amount;
Sending the information message about conditions and/or availability does not guarantee confirmation of the reservation;
Any service or OFFER taht is not mentioned in the confirmation message is not included in the reservation;
OFFERS are always subject to availability. The unavailability of an OFFER does not give the right to refund payments or issue a voucher, nor does it constitute a valid reason for free cancellation;
Conditions for cancelations
Up to 72 hours before check-in date: 100% refund of the amount paid;
Up to 48 hours before check-in date: 50% refund of the amount paid
Note: Refunds are made to the same account or card used for the initial payment.
Access conditions
Access will be denied to anyone who is notoriously intoxicated or without psychological conditions to attend our establishment;
Access will be denied to anyone who refuses to make payment at check-in or to comply with the payment policies defined by us;
Access will be denied to those who refuse to present a document proving their identity (citizen card, passport);
Access will be denied to anyone who refuses to respect our operating rules;
Access will be denied to anyone who disturbes de regular operation of our unit;
Noiva do Mar Apartamenmtos Turísticos Lda. reserves the right of admission.
Promotion conditions
We reserve the right to interrupt, cancel or deem invalid any promotion we are running without giving reasons.
Use of vouchers
Booking an experience, massage ritual, accommodation or meal package in the form of a voucher and a no-show or cancellation within 72 hours of the scheduled date will result in the voucher being invalidated without the right to return.
A Noiva do Mar Apartamentos Turísticos Lda. reserves the right of admission.
In the event of a consumer dispute, the consumer can use the European Online Dispute Resolution Platform, available at http://ec.europa.eu/consumers/odr or the following alternative consumer dispute resolution entities:
01. CNIACC – National Center for Information and Arbitration of Consumer Conflicts
Phone: 213 847 484
Email: cniacc@fd.unl.pt
02. CIMAAL – Information, Mediation and Arbitration Center for Consumer Disputes in the Algarve
Phone: 289 823 135
E-mail: cimaal@mail.telepac.pt; info@consumoalgarve.pt
03. Consumer Dispute Arbitration Center of the District of Coimbra
Phone: 239 821 690/289
E-mail: geral@centrodearbitragemdecoimbra.com
04. Lisbon Consumer Dispute Arbitration Center
Phone: 218807030
E-mail: juridico@centroarbitragemlisboa.pt; director@centroarbitragemlisboa.pt
05. Porto Consumer Information and Arbitration Center
Phone: 225 508 349 / 225 029 791
Email: cicap@mail.telepac.pt
06. Vale do Ave Consumer Dispute Arbitration Center / Arbitration Court
Phone: 253 422 410
Email: triave@gmail.com
07. Consumer Information, Mediation and Arbitration Center (Consumer Arbitration Court)
Phone: 253 617 604
Email: geral@ciab.pt
08. Consumer Dispute Arbitration Center of the Autonomous Region of Madeira
Phone: 291 215 070
E-mail: centroarbitragem.srias@madeira.gov.pt
For more information, consult the Consumer Portal at www.consumidor.pt
For online complaints go to www.livrodereclamacoes.pt